Returns & Exchanges
At Lobster Sports, we stand behind our ball machines and accessories, offering a 30-day return policy to ensure you are completely satisfied with your training equipment. If your purchase doesn't elevate your game, we are here to help with a straightforward exchange or refund process.
Request Authorization
Contact our customer support team within 30 days of delivery to obtain a Return Merchandise Authorization (RMA) number and specific shipping instructions.
Pack Your Equipment
Securely pack the item in its original factory packaging, including all manuals, parts, and accessories to ensure safe transit and full credit eligibility.
Ship to Lobster Sports
Clearly mark your RMA number on the outside of the box and ship the package via a traceable carrier to our designated service center.
Inspection and Refund
Once our technicians inspect the returned unit for quality assurance, we will process your refund or exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing